Posts Tagged VA

Privatize the VA? Pay more for less.

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Should the US privatize the Veterans Administration hospitals and clinics?  Let’s put the assumptions in the question on the table:

  • Bureaucracy is bad
  • US health care is good
  • The US is in continuous war
  • Treating the wounded is too expensive

This blog is about healthcare, not geopolitics, yet the temptation to see war as a disease is difficult ignore.  Let’s not go there.  Instead, compare the VA system with the proposed replacement.

VA Healthcare Private US Healthcare
  • Lower drug prices due to negotiation by the system
  • Expertise with PTSD, alcoholism, tobaccoism, drug addiction, low income, amputations and poor literacy.
  • Group sessions with people having a military background
  • Funding is always in doubt
  • Managed as a system, although management is only fair.
  • World healthcare rank is unknown, but is likely better than the US as a whole.
  • High drug prices due to lack of negotiation at the system level
  • Primary care is unequipped to deal with social and psychiatric problems (not in the usual five-minute visit that is profitable)
  • Group treatments with people who might dislike the military.
  • No limits on costs and profits
  • Highly influenced by the biggest lobbying efforts in the US
  • Not managed as a system
  • World healthcare rank is 26th.

Would a veteran actually want private healthcare?  Perhaps veterans living a long distance from a VA facility would choose private care.  But, if VA facilities are close who would want to enter a private system that is hugely expensive, not focused on war injuries, poorly managed, and has low quality ratings?

The real answer to the initial question is that private US healthcare needs to improve tremendously.  If and when that happens then the need for the VA would naturally disappear.  And, by the way, less war would help.

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VA appointment problems — same everywhere

vaphoenixAccording to “The Fix” blog by the Washington Post the VA has problems making timely appointments for patients to see a care provider.  The issue “hit the fan” when it was reported veterans died while waiting for appointments.   So, can an effort to provide quality care exist in an environment where funds are limited?

The first rule of quality management is  the outcome that a process or system delivers is exactly what it was designed to deliver (this is only obvious in retrospect).  The second rule is to change the process rather than blame the people involved if the outcome is not what is wanted.  The third rule is to change the process when needed.  The fourth rule is to be fair and allocate resources according to need.

The VA has a huge job.  But, it is often congratulated for delivering very good care at a price less than standard insurance based care for similar diseases.  Before firing the managers of the VA ask what the waiting time is for appointments at your local psychiatry office or local internist?  And, how many people die while waiting for those appointments  — lots.

Like it or not the VA is socialized medicine.  The congress sets the budget and sets the benefits veterans may receive.  The VA is not an open system, it has cost constraints.  For the US Congress to suggest otherwise is disingenuous (a lie).  The truth is Congress must manage the VA, must set the budget, must monitor cost, must decide what benefits to offer, must limit the medications to be used, must bargain for good medication prices and must provide access on a timely basis — to be fair.

Short waiting time for a needed appointment is a quality goal.  Monitoring the goal and correcting the process to meet the goal is essential.  The process needs tweaking frequently.  If the active military doctor says the discharged veteran needs to be seen within 2 weeks then make it so!  If other services with less impact on care need to be cut back then make it so!  Initial evaluation is very important because without evaluation the need for care can not be known and the fairness to deliver care to the ones most in need is lost.

Anticipating the need for care is also essential.  VA care is part of the cost of war.  300,000 soldiers suffered traumatic brain injury in the Afghanistan and Iraq wars.  It does not take a brain surgeon to realize the VA will need funds and staff to meet the care obligation.  If we need to train more doctors, nurses, PA’s and nurse practitioners then make it so!  Training takes many years which needs to be anticipated by Congress.  If the boat has a leak don’t wait until it is about to sink before doing something.

Back to the basics.  The very notion the VA problems should or could be fixed by firing someone is counterproductive and uninformed.  Should the process of evaluating recently discharged veterans be changed? — absolutely.   Throwing more money at a problem without changing the system is doomed to failure.  Punishing people is not the answer.  What the VA needs is quality management with guts!  The VA can and does deliver good care with appropriately limited resources.

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Addendum (5/30/14)  General Shinseki tendered his resignation today and his second in command (on the job for 3 months) will take over.  One would hope the chaos that it causes will be temporary until a more experienced manager takes over (time will tell).  So what should be done?  The VA needs a manager familiar with quality care who also knows how to manage health care within a budget (that may require someone from outside the country!)  A few realistic things that could be done:

1.  Commission a lean engineering study to make binding recommendations for improved efficiency.

2.  Put the VA care statistics on-line.  Make the VA care  transparent.

3.  Get rid of financial incentives for people who have no control of the process that needs to be changed.

4.  Award innovation.  Awarding “employee of the month” to the person who just got to work on time is not innovation!

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Another thought (6/11/14):  the VA should participate in Medicare Hospital Compare.  Obviously they do not require Medicare but they could submit the same data as other hospitals in the name of transparent care.  The current criticism centers on outpatient wait-times.  It might be interesting to know what wait times might be for other outpatient care clinics like Kaiser Permanente or other vertically integrated systems.

 

 

 

 

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